008 |
|
930615s1994 xxua b 001 0 eng d |
015 |
|
|a93028070 //r95
|
020 |
|
|a013189630X
|
035 |
|
|a0000038151
|
040 |
|
|aTMUE|beng|cTMUE|dTMUE
|
050 |
14
|
|aHF5415.5|bH55 1994
|
082 |
04
|
|a658.8/12|220
|
084 |
|
|a658.812|bH666|2ncsclt
|
090 |
|
|a01|b|p|tDDC|d658.812|eH666|cA0146960|y19949|r57.0
|
100 |
1
|
|aHintonTom
|
245 |
10
|
|aCustomer-focused quality : |bwhat to do on Monday morning / |cTom Hinton, Wini Schaeffer
|
260 |
|
|aEnglewood Cliffs, N.J : |bPrentice Hall, |cc1994
|
300 |
|
|axiii, 273 p : |bill ; |c24 cm
|
504 |
|
|aIncludes bibliographical references (p. 261-263) and index
|
650 |
0
|
|aCustomer services|xQuality control
|
650 |
0
|
|aConsumer satisfaction
|
650 |
0
|
|aTotal quality management
|
700 |
1
|
|aSchaeffer Wini
|