008 |
|
100304s2004 e eng d |
020 |
|
|a9786611003296
|
020 |
|
|z0750660856 (Paper)
|
020 |
|
|z0080472168 (electronic bk.)
|
035 |
|
|a100329
|
035 |
|
|acis6480890
|
040 |
|
|aTMUE|beng|cTMUE|dTMUE
|
050 |
14
|
|aHF5415.5|bC53 2005eb
|
082 |
04
|
|a658.812|221
|
100 |
1
|
|aClarkMoira
|
245 |
10
|
|aBusiness success through service excellence|h[[electronic resource]] / |cMoira Clark, Susan Baker
|
260 |
|
|aEdinburgh : |bButterworth-Heinemann, |c2005
|
300 |
|
|a176 p
|
500 |
|
|aTitle from e-book title screen (viewed December 14, 2007)
|
500 |
|
|aElectronic reproduction. UK : MyiLibrary, 2007 Available via World Wide Web. Access may be limited to MIL affiliated libraries
|
650 |
0
|
|aCustomer services
|
700 |
1
|
|aBaker Susan|d1958
|
710 |
2
|
|aMyiLibrary
|
856 |
7
|
|zConnect to MyiLibrary resource|uhttp://www.myilibrary.com?id=100329
|