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Service quality management in hospitality, tourism, and leisure /

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008

000224s2001 nyua b 001 0 eng

001

336639

005		20080814103247.0
010		\|a 00027256
020		\|a0789007266 (hbk.)
020		\|a0789011417 (pbk.) :\|cNT1218.00
035		\|a00027256
040		\|aDLC\|cDLC\|dDLC
042		\|apcc
050	00	\|aTX911.3.M27\|bS46 2001
082	00	\|a647.94/068/5\|221
092		\|a647.940685/S491//////E0007505
809		\|pBOOK\|d647.94068\|eS491
245	00	\|aService quality management in hospitality, tourism, and leisure /\|cJay Kandampully, Connie Mok, Beverley Sparks, editors.
260		\|aNew York :\|bHaworth Hospitality Press,\|cc2001.
300		\|axvii, 339 p. :\|bill. ;\|c21 cm.
504		\|aIncludes bibliographical references and index.
650	0	\|aHospitality industry\|xManagement.
650	0	\|aTourism\|xManagement.
650	0	\|aLeisure industry\|xManagement.
700	1	\|aKandampully, Jay.
700	1	\|aMok, Connie.
700	1	\|aSparks, Beverley.
856	42	\|3Publisher description\|uhttp://www.loc.gov/catdir/enhancements/fy0810/00027256-d.html
095		\|bLB\|cE0007505\|d647.94068\|eS491\|pBOOK\|zCIR\|m1218\|tDDC

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Highlights concepts and strategies for the hospitality, tourism and leisure industry for improved service quality management. Provides simple explanations and theoretical principles for concepts and their applications in the industry. DLC: Hospitality industry--Management.

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