Breakthrough thinking in total quality management /
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 人氣指樹
Shows professional TQM facilitators and trainers how to convert the available technology, knowledge, values, goals and good ideas of TQM into more effective, results-oriented practice. Integrates the power of the Breakthrough Thinking concepts; provides a full perspective on establishing a TQM program and follow-up; describes how to integrate TQM into other organizational functions and needs; summarizes techniques and tools available. 6 x 9.
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