Handbook of research on the interplay between service quality and customer delight

• 作者：Sarmistha Sarma and Neha Gupta, editor.
• 出版者：IGI Global
• 出版地：Hershey, Pennsylvania :
• 語文：英語
• 電子資源：http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-6684-5853-2
• ISBN/ISSN/ISRC：9781668458556 (electronic bk.) ; 1668458535 ; 9781668458532
• 作者：Sarma, Sarmistha.;Gupta, Neha
• 索書號：658.8/12