Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

• 作者：John A. Goodman.
• 出版者：AMACOM
• 出版地：New York :
• 語文：英語
• 電子資源：Click to View
• 作者：Goodman, John A.
• 索書號：658.8/12