Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation /

• 作者：Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
• 出版者：John Wiley & Sons
• 出版地：Chichester, England :
• 語文：英語
• 電子資源：http://onlinelibrary.wiley.com/book/10.1002/9781118662663
• ISBN/ISSN/ISRC：9781118662663 (electronic bk.) ; 1118662660 (electronic bk.) ; 9781118770566 (electronic bk.) ; 1118770560 (electronic bk.) ; 9781118662656 (electronic bk.) ; 1118662652 (electronic bk.)
• 作者：Blunt, Carolyn,;Hill-Wilson, Martin
• 索書號：658.812