Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers /

• 作者：Rick Brinkman and Rick Kirschner.
• 出版者：McGraw-Hill
• 出版地：New York :
• 語文：英語
• 電子資源：http://www.loc.gov/catdir/enhancements/fy0665/2006296199-b.htmlhttp://www.loc.gov/catdir/enhancements/fy0665/2006296199-d.html
• ISBN/ISSN/ISRC：0071448020 (hbk.) :
• 作者：Brinkman, Rick.;Kirschner, Rick.
• 索書號：658.812