Best face forward : why companies must improve their service interfaces with customers /

• 作者：Jeffrey F. Rayport, Bernard J. Jaworski.
• 出版者：Harvard Business School Press
• 出版地：Boston, Mass. :
• 語文：英語
• 電子資源：http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
• ISBN/ISSN/ISRC：0875848672 (hbk.) :
• 作者：Rayport, Jeffrey F.;Jaworski, Bernard J.
• 索書號：658.8/12