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|aProcess analysis and improvement :|btools and techniques /|cMarvin S. Seppanen, Sameer Kumar, Charu Chandra.
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|aBoston :|bMcGraw-Hill/Irwin,|cc2005.
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|aIncludes bibliographical references (p. 351-355) and index.
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|aMcGraw-Hill/Irwin series Operations and decision sciences.
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