To manage a service network, managers have to control the network, the application, and the receiving devices--and that's not an easy assignment. Here is a hands-on manual detailing how to design and deploy effective service management systems. * Covers everything service managers need to know: designing systems, purchasing program software, automating applications, configuring edge devices, testing, monitoring and measuring * Anlayzes why our current network software and standards have so far been failures * Walks readers through the steps of building a complete SNMP (Simple Network Management Protocol) edge management system * Dissects and compares the many competing management protocols now in play

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